Last updated: November 17, 2025

This Privacy Policy describes how Healvia Health (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit or make a purchase from healviahealth.com (the “Site”).
By using the Site, you agree to the practices described in this Privacy Policy.

If you do not agree with our privacy practices, please do not use the Site.

Information We Collect

We may collect the following types of personal information:

• Contact information (name, email address, phone number, billing and shipping address)
• Order and payment details (payment method, transaction ID; we do not store full credit card numbers)
• Account details (username, password, preferences)
• Device data (IP address, browser type, device type, time zone, cookies)
• Usage data (pages viewed, navigation patterns, time spent on the Site, clicks)
• Communications (emails or messages you send to us)
• Marketing and tracking data (preferences, interactions with ads)

We collect personal information directly from you, automatically when you use the Site, and from third-party services such as Shopify, analytics providers, and advertising platforms.

How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfill orders, including shipping, payment, and customer support
• To manage your account and order history
• To improve our products, services, and Site experience
• To personalize your shopping experience
• To detect and prevent fraud and security issues
• To send marketing and promotional communications (only if you consent or where permitted by law)
• To perform analytics and measure website performance
• To comply with legal obligations

Marketing and Advertising

We may use your information for advertising purposes, including:

• Retargeting ads on platforms such as Facebook, Instagram, Pinterest, TikTok, and Google
• Personalized recommendations based on your browsing history
• Email marketing if you subscribe voluntarily

You can opt out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• enable website functionality
• remember your preferences
• analyze usage
• improve performance
• display personalized ads

You can control cookies through your browser settings.
Disabling cookies may affect your ability to use certain parts of the Site.

How Shopify Uses Your Data

Our store is hosted by Shopify.
Your personal information may be processed by Shopify and stored in multiple global locations.

Shopify collects and processes:

• device information
• order information
• interactions with the Site
• data used for fraud analysis and checkout optimization

To learn how Shopify processes personal information, visit their Consumer Privacy Policy.

Sharing Your Information

We may share your personal information with:

• Service providers (payment processors, shipping companies, email services, analytics providers)
• Shopify (to operate our online store)
• Ad partners (for retargeting, only where legally allowed)
• Law enforcement authorities, where required
• Business partners in case of merger, acquisition, or asset transfer

We never sell your personal data.

International Transfers

Your information may be transferred and stored outside your country, including to the United States and Canada (Shopify servers).
We rely on recognized legal transfer mechanisms such as Standard Contractual Clauses.

Data Retention

We retain your personal information as long as necessary to:

• provide our services
• comply with legal obligations
• resolve disputes
• maintain business records

You may request deletion of your data at any time (see “Your Rights”).

Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion
• Request portability
• Opt out of certain data uses
• Withdraw consent (where applicable)
• Restrict or object to processing
• Opt out of targeted advertising

To exercise your rights, contact us at:
support@healviahealth.com

We may need to verify your identity before responding.

Children’s Privacy

We do not knowingly collect data from individuals under the age of majority in their country.
If a child has provided personal data, contact us to request removal.

Security

We implement reasonable technical and organizational measures to protect your personal information.
However, no online transmission or storage system is 100% secure.

Third-Party Links

The Site may contain links to third-party websites.
We are not responsible for their privacy practices.
You should review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time.
Changes take effect immediately when posted on the Site.
Your continued use of the Site means you accept the updated policy.

Contact Us

If you have any questions or would like to exercise your privacy rights, contact us at:
support@healviahealth.com