Store & Order FAQs

Here you’ll find clear answers to the most common questions about orders, shipping, payments, and store policies.

What is Healvia and what makes your store different? ›
Healvia is a wellness brand focused on simple, non-invasive solutions that support everyday comfort and well-being. Our mission is to provide safe, accessible, science-inspired products without complicated devices or overpriced alternatives. We prioritize transparency, customer care, and clear product information.
Where do you ship from? ›
Orders ship from our fulfillment partners based on your region. This ensures faster delivery and stable inventory for customers in the U.S. and worldwide.
Do you offer international shipping? ›
Yes, we ship to most countries. Shipping options and delivery times will be shown at checkout.
How long does shipping take? ›
Delivery times vary by location:

• United States: 5–12 business days
• Canada, UK, EU: 7–15 business days
• Rest of the world: 10–20 business days

A tracking number will be provided once your order ships.
How can I track my order? ›
After shipping, you’ll receive an email with a tracking link. You can also track your package through your order page or by contacting support.
What is your return policy? ›
We offer a fair and transparent return policy. If you are not satisfied with your purchase, contact us within the return window stated in our Refund Policy. Our team will assist you with eligibility and next steps.
What if my order arrives damaged or incomplete? ›
If your order arrives damaged or missing parts, please contact us immediately with photos. We will quickly send a replacement or find a suitable solution.
What payment methods do you accept? ›
We accept major credit and debit cards, Apple Pay, Google Pay, and secure express checkout options. All payments are safely encrypted.
Is my payment information secure? ›
Yes. We use industry-standard encryption. Healvia does not store or access your full payment details.
Can I cancel or change my order after placing it? ›
If your order has not been processed yet, we may be able to modify or cancel it. Contact us as soon as possible. Orders that have already shipped cannot be changed.
Do you offer discounts or promotions? ›
Yes, we run occasional seasonal sales and limited-time promotions. Check the website or subscribe to updates to stay informed.
Is Healvia a medical provider? ›
No. Healvia provides wellness-focused products. They do not replace medical diagnosis or treatment. For health concerns, consult a healthcare professional.
How can I contact customer support? ›
You can reach us anytime at support@healviahealth.com. We typically respond within 24 hours.